Frequently Asked Questions
Everything you need to know about your competitive swim and aquatic gear.
How long does shipping take for team orders?
Standard shipping for in-stock items typically takes 3-5 business days. Custom team apparel and gear may require 2-4 weeks for production and delivery depending on the level of customization.
What is your return policy on competitive swimwear?
We accept returns on unused, unwashed items with original tags and hygiene liners intact within 30 days of purchase. Please note that technical racing suits are subject to a strict inspection process due to their delicate nature.
How do I ensure I am ordering the correct size for a tech suit?
Tech suits are designed to be extremely tight. We recommend referring to our specific brand size charts and measuring your chest, waist, and hips. If you are between sizes, we generally suggest sizing up for comfort or down for maximum compression.
Do you offer bulk discounts for swim clubs and facilities?
Yes, Kiefer Aquatics offers tiered pricing and dedicated account management for swim teams, schools, and aquatic facilities. Contact our team sales department to set up a professional account.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. For institutional orders, we also accept authorized Purchase Orders upon credit approval.